Shipping policy

Shipping Policy

At Orthostrap, we strive to deliver our high-quality products to customers all over the world as quickly and efficiently as possible. Below you will find everything you need to know about our shipping process.

1. Order Processing

Once your order is placed, we get to work right away. All orders are processed and prepared for shipment within 2 business days. You will receive a confirmation email with your order details immediately after purchase.

2. Shipping Times

We proudly ship our products to customers globally. After your order has been dispatched, the estimated delivery time is as follows:

  • Estimated Delivery: 5 to 8 business days.

  • Please Note: Delivery times may vary depending on your specific location and local postal services.

  • Potential Delays: In some cases, a slight delay is possible depending on high product demand or availability in our international warehouses. We appreciate your patience during these times.

3. Tracking Your Order

Once your package has been shipped, you will receive a shipping confirmation email containing a Track & Trace code. This allows you to follow your package's journey in real-time. Please allow 24-48 hours for the tracking information to update after you receive your code.

4. Import Duties and Taxes

As our products are shipped from international warehouses, your package may be subject to customs inspection.

  • Customs Fees: In rare cases (less than 1% of shipments), the local customs authorities may charge a small amount in import duties or taxes.

  • Responsibility: These additional costs are the responsibility of the customer.

  • Questions: If you are charged unexpected customs fees, please contact us at info@orthostrap.com.

5. Lost or Damaged Packages

  • Lost Packages: If a package is lost or not delivered due to logistical reasons, we will always send a new replacement package free of charge before applying our refund policy.

  • Damaged Items: If your product arrives damaged, please contact us within 30 days of receipt with a photo of the damage. We will provide a one-time free replacement.

6. Unclaimed Packages

If a package is delivered to your door or a local post office and is not accepted or collected by the customer, it will be automatically returned to the supplier. In these cases, Orthostrap reserves the right to deduct 100% of the order value from any potential refund.

Contact Us

Do you have questions about your shipment? Our team is ready to help. Email: info@orthostrap.com